Despite the transactions dynamism be important to sales success, sometimes is necessary to know about limits.
Try capture an expired authorization or refund a transaction that isn't possible can be frustrating and also cause problems between client and merchant.
I share bellow a table with all acquirer terms that we have integration, about the term that they offer for their clients to request a capture and if necessary a refund of this transactions.
Acquirer | Capture** Term | Refund** Term |
Cielo | 15 days (up to 28 days) | 300 days |
Rede | 30 days | 7 days (Debit) 90 days (Credit) |
Getnet | 7 days | 365 days |
First Data | 5 days (betwen 1 to 30 days) | 30 days |
Global Payments | 30 days | 1 days (up to 365 days) |
Safra | 7 days | 1 days |
Stone | 7 days | 120 days |
Alelo | *** | 300 days |
Credsystem | 1 days | 0 days |
*The Values in parentheses can be adjusted upon merchant request with acquirer. This extension of terms is subject to analyze of each supplier.
**All the Terms count begin after transaction authorization date.
***For being a Debit transaction, the Alelo transaction capture is immediate.
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